Part-Time Server: Guest-First Service + Dining Discounts

Trailborn Hotel Management Llc; Highlands (NC); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Medical (with company contribution)

Dental (with company contribution)

Vision (with company contribution)

Paid Time Off

401(k) (with company match)

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Résumé du poste

Trailborn Highlands in Highlands, NC seeks a Server to take food and beverage orders, serve items, and ensure guest satisfaction. You will handle payments and respond to guest concerns while maintaining a high standard of service.

The role requires a friendly, detail-oriented approach, knowledge of menu and beverage offerings, and accuracy with POS transactions. Flexible part-time hours include evenings and weekends, with opportunities to develop hospitality skills in a dynamic team environment.

Qualifications

• Must meet minimum legal age to serve alcoholic beverages.
• TIPS certification (or ability to obtain within 90 days of hire).
• Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
• Excellent communication skills in English (verbal, non-verbal, and written).
• Ability to perform basic arithmetic and handle POS transactions accurately.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
• Ability to maintain confidentiality of guest and company information.

Responsabilités

• Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
• Greet, welcome, and acknowledge all guests in accordance with company standards.
• Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
• Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
• Communicate special requests, allergies, and dietary needs to the kitchen accurately.
• Check in with guests during service to ensure satisfaction; anticipate and address service needs.
• Accurately present checks, process payments, and thank guests with genuine appreciation.
• Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
• Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
• Assist team members by running food, bussing tables, and restocking when possible.
• Complete closing duties, including restocking items and securing service areas.
• Maintain a clean, professional uniform and appearance at all times.
• Support the team by developing positive relationships and working toward common goals.
• Adhere to quality, safety, and service standards at all times.
• Perform other reasonable duties as assigned by supervisors.

Connaissances

English communication

Attention to detail

Arithmetics

POS handling

TIPS certification

Professional demeanor

Calm under pressure

Confidentiality

Outils

POS system

Description du poste

Trailborn Highlands in Highlands, NC seeks a Server to take food and beverage orders, serve items, and ensure guest satisfaction. You will handle payments and respond to guest concerns while maintaining a high standard of service.

The role requires a friendly, detail-oriented approach, knowledge of menu and beverage offerings, and accuracy with POS transactions. Flexible part-time hours include evenings and weekends, with opportunities to develop hospitality skills in a dynamic team environment.