Part-Time Senior Living Concierge – Guest Experience

Belmont Village Oak Park; Oak Park (IL); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts

Continuing education courses

Employee milestones and achievements

Referral bonus opportunities

Job summary

Belmont Village Senior Living in Oak Park, IL, is seeking a Part Time Concierge to welcome residents and guests, manage calls, and support administrative tasks. You will ensure a warm, safe environment, coordinate transportation and events, and assist with daily operations in a fast-paced setting.

The role emphasizes hospitality, reliability, and empathy, with weekend variations in schedule as needed. A strong customer-service mindset is essential to help seniors thrive.

Qualifications

• Experience using a multi-line phone system with professional etiquette.
• Proficiency with MS Office applications.
• Clear verbal and written English communication.
• Strong administrative and organizational skills.
• Reliable attendance and team-oriented attitude.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper sign-in and respond to emergencies per policy.
• Schedule resident transportation and coordinate trips.
• Record maintenance work order requests in an electronic system.
• Maintain an organized workspace to promote efficiency and first impressions.
• Prioritize hospitality and resident satisfaction in every interaction.

Skills

Phone etiquette

Multi-line phone system

English fluency

Organizational skills

Education

High School diploma or equivalent

Tools

MS Office

Job description

Belmont Village Senior Living in Oak Park, IL, is seeking a Part Time Concierge to welcome residents and guests, manage calls, and support administrative tasks. You will ensure a warm, safe environment, coordinate transportation and events, and assist with daily operations in a fast-paced setting.

The role emphasizes hospitality, reliability, and empathy, with weekend variations in schedule as needed. A strong customer-service mindset is essential to help seniors thrive.