Part-Time Senior Customer Experience Specialist

City-of-SAN-Marcos,-C; San Marcos (CA); On-site; USD 23,000 - 30,000; Part time

Job summary

City of San Marcos is seeking a Part-Time Customer Service Specialist for the Information Desk. The role involves greeting visitors, answering calls, and coordinating clerical tasks with a friendly, service-first approach.

You will work under supervision, handle routine inquiries, and contribute to efficient, welcoming City Hall operations. Strong communication and basic MS Office skills are essential.

Qualifications

• Education equivalent to high school graduate with experience and/or training providing the required knowledge and abilities needed to successfully perform the duties of the position.

Responsibilities

• Serve as front desk attendant and assist visitors both in person and over the phone.
• Provide general administrative and clerical support to City departments.
• Identify common customer concerns and assist with service trends and communications.
• Help improve internal workflows to make City Hall more accessible and responsive to the community.

Skills

Customer service

Office software

Filing systems

Receptionist skills

Proofreading

Basic math

Office equipment

Education

High school diploma

Tools

Outlook

Word

Excel

Teams

Office 365

Job description

City of San Marcos is seeking a Part-Time Customer Service Specialist for the Information Desk. The role involves greeting visitors, answering calls, and coordinating clerical tasks with a friendly, service-first approach.

You will work under supervision, handle routine inquiries, and contribute to efficient, welcoming City Hall operations. Strong communication and basic MS Office skills are essential.