Part-Time Sales Development Coach

Mark Jacobson Toyota; Durham (NC); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401k with employer match

Sundays off

Medical insurance

Dental insurance

Vision insurance

Paid time off starting day 1

Job summary

Mark Jacobson Toyota is seeking a part-time Performance Quality Coach to mentor newer Sales Associates in Durham, NC. You will focus on developing their habits, skills, and confidence to deliver an exceptional customer experience.

The role is non-traditional for sales management and emphasizes practical feedback, conversation, role-playing, and real-world coaching to help associates grow into productive, long-term team members.

Qualifications

• Excellent communicator and listener.
• Professional and polished demeanor.
• Positive but willing to give candid feedback.
• Comfortable coaching people with different personalities and experience levels.
• Passionate about hospitality and creating exceptional customer experiences.
• Organized and consistent.
• Enjoy seeing other people develop and succeed.

Responsibilities

• Meet regularly one-on-one and in small groups with newer Sales Associates.
• Coach sales, hospitality, professionalism, communication, appearance, and customer interaction.
• Help associates understand and consistently follow our sales and customer experience processes.
• Review customer feedback and CSI results and turn them into coaching opportunities.
• Role-play real customer situations and conversations.
• Observe associates on the sales floor and provide immediate, practical feedback.
• Help associates improve follow-up, organization, preparation, and daily habits.
• Lead discussions around selected books and articles on culture, hospitality, leadership, and personal development.
• Reinforce our company's values, expectations, and culture.
• Identify where an associate is struggling and develop a practical plan for improvement.
• Partner with sales leadership to help newer associates successfully transition into productive, long-term members of our team.

Skills

Excellent communicator

Active listening

Professional and polished

Candid feedback

Coaching different personalities

Hospitality mindset

Organized and consistent

Job description

Mark Jacobson Toyota is seeking a part-time Performance Quality Coach to mentor newer Sales Associates in Durham, NC. You will focus on developing their habits, skills, and confidence to deliver an exceptional customer experience.

The role is non-traditional for sales management and emphasizes practical feedback, conversation, role-playing, and real-world coaching to help associates grow into productive, long-term team members.