Performance Quality Coach

Mark Jacobson Toyota; Durham (NC); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401k with employer match

Sundays off

Medical insurance

Dental insurance

Vision insurance

Paid time off starting day 1

Job summary

Mark Jacobson Toyota is seeking a part-time Performance Quality Coach to mentor newer Sales Associates in Durham, NC. You will focus on developing their habits, skills, and confidence to deliver an exceptional customer experience.

The role is non-traditional for sales management and emphasizes practical feedback, conversation, role-playing, and real-world coaching to help associates grow into productive, long-term team members.

Qualifications

• Excellent communicator and listener.
• Professional and polished demeanor.
• Positive but willing to give candid feedback.
• Comfortable coaching people with different personalities and experience levels.
• Passionate about hospitality and creating exceptional customer experiences.
• Organized and consistent.
• Enjoy seeing other people develop and succeed.

Responsibilities

• Meet regularly one-on-one and in small groups with newer Sales Associates.
• Coach sales, hospitality, professionalism, communication, appearance, and customer interaction.
• Help associates understand and consistently follow our sales and customer experience processes.
• Review customer feedback and CSI results and turn them into coaching opportunities.
• Role-play real customer situations and conversations.
• Observe associates on the sales floor and provide immediate, practical feedback.
• Help associates improve follow-up, organization, preparation, and daily habits.
• Lead discussions around selected books and articles on culture, hospitality, leadership, and personal development.
• Reinforce our company's values, expectations, and culture.
• Identify where an associate is struggling and develop a practical plan for improvement.
• Partner with sales leadership to help newer associates successfully transition into productive, long-term members of our team.

Skills

Excellent communicator

Active listening

Professional and polished

Candid feedback

Coaching different personalities

Hospitality mindset

Organized and consistent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Performance Quality Coach

Part Time Durham, NC, US

Mark Jacobson Toyota is looking for a part-time Sales Development Coach to help develop the next generation of sales professionals on our team.

This is not a traditional sales management position. We are looking for a hands-on mentor and coach who enjoys helping people become more confident, professional, disciplined, and successful.

You'll work primarily with newer Sales Associates during their first months with our company, helping them develop the habits and skills that create an exceptional customer experience.

Schedule: Part-time, approximately 15-25 hours per week. Schedule will be structured around the needs of the sales team.

What You'll Do

Meet regularly one-on-one and in small groups with newer Sales Associates

Coach sales, hospitality, professionalism, communication, appearance, and customer interaction

Help associates understand and consistently follow our sales and customer experience processes

Review customer feedback and CSI results and turn them into coaching opportunities

Role-play real customer situations and conversations

Observe associates on the sales floor and provide immediate, practical feedback

Help associates improve follow-up, organization, preparation, and daily habits

Lead discussions around selected books and articles on culture, hospitality, leadership, and personal development

Reinforce our company's values, expectations, and culture

Identify where an associate is struggling and develop a practical plan for improvement

Partner with sales leadership to help newer associates successfully transition into productive, long-term members of our team

Who We're Looking For

The right person doesn't necessarily need to be a career automotive trainer.

You may have a background in automotive retail, hospitality, luxury retail, leadership development, training, coaching, or another customer-focused business.

More importantly, you should be:

An excellent communicator and listener

Professional and polished

Positive but willing to give candid feedback

Comfortable coaching people with different personalities and experience levels

Passionate about hospitality and creating exceptional customer experiences

Organized and consistent

Someone who enjoys seeing other people develop and succeed

Able to teach through conversation, observation, role-playing, and real-world examples

This could be an excellent opportunity for an experienced leader who wants to continue developing people without the schedule or responsibilities of a full-time management position.

Our goal is simple: help good people become exceptional professionals.

Associate Benefits: Full time associates are eligible for medical, dental, vision, and life insurance along with a lease reimbursement program and PTO that starts accruing on day 1 of employment. All associates are eligible for our 401k with an employer match, supplemental insurances, and the benefit of Sundays off!

*Mark Jacobson Toyota is an E-Verify employer*

Mark Jacobson Toyota is an equal opportunity employer and does not discriminate based on race, color, religion, sex, age, citizenship, marital status, disability, national origin, or any other protected characteristic.