Part Time Sales/Customer Service

Allstate Insurance Agency - Jeremy Manning; Village of Spencerport (NY); Vor Ort; USD 21.000 - 30.000; Teilzeit

Benefits dieser Stelle

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Allstate Insurance Agency - Jeremy Manning in Rochester, NY is seeking a part-time Customer Service representative to assist clients with insurance inquiries and support needs. You will handle phone and email inquiries, process policy changes and payments, and help maintain accurate customer records.

The role offers a flexible schedule and opportunities for advancement in a supportive team environment. A license in Property & Casualty is required to start, with paid training provided.

Qualifikationen

• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with a focus on accuracy.
• Proficient in using computer systems and software.
• Positive attitude and a passion for helping others.
• Must be able to pass NYS background check including financial services background check.

Aufgaben

• Assist customers with inquiries about insurance products and services.
• Provide accurate information and support to clients via phone and email.
• Process policy changes, claims, and payments efficiently.
• Maintain customer records and ensure accurate data entry.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and product knowledge.
• Resolve customer issues with empathy and professionalism.
• Promote additional services to meet customer needs.

Kenntnisse

Customer service

Communication

Multitasking

Detail oriented

Computer skills

Positive attitude

Leadership

Tools

CRM software

Jobbeschreibung

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:

Join our dynamic team at Allstate Insurance, as a Part Time Customer Service representative! This exciting role offers you the opportunity to assist clients in Rochester NY, while providing exceptional service in a supportive environment.

Responsibilities:

• Assist customers with inquiries about insurance products and services.
• Provide accurate information and support to clients via phone and email.
• Process policy changes, claims, and payments efficiently.
• Maintain customer records and ensure accurate data entry.
• Collaborate with team members to enhance customer satisfaction.
• Stay updated on industry trends and product knowledge.
• Resolve customer issues with empathy and professionalism.
• Promote additional services to meet customer needs.

Requirements:

• Previous customer service experience, preferably in insurance.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Detail-oriented with a focus on accuracy.
• Proficient in using computer systems and software.
• Positive attitude and a passion for helping others.
• Property & Casualty insurance license is required in order to start - paid training for the class is offered
• Strong work ethic and leadership skills.
• Be capable of handling customer rejection.
• Must be able to pass the required NYS background check including financial services background check.

About Us:

Allstate Insurance has been serving the Rochester community for over a decade, providing reliable insurance solutions tailored to our clients' needs. Our customers love our commitment to personalized service, and our employees appreciate the friendly work culture and opportunities for growth.