Unlicensed Customer Service Rep

Allstate Insurance Agency - William Joyce; Temecula (CA); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Training & development

Flexible work from home

Job summary

Allstate Insurance Agency - William Joyce is seeking a motivated, customer-focused Part-Time Non-Licensed Customer Service Representative to join our team. This entry-level role offers hands-on industry experience and a clear path to advance into a licensed sales career.

You will deliver exceptional service to policyholders, handle billing and policy questions, build local relationships, and support the team with administrative tasks.

Qualifications

• Customer service skills with a focus on a positive customer experience.
• Strong verbal and written communication abilities.
• Able to manage multiple tasks and follow up promptly.

Responsibilities

• Deliver exceptional customer service to existing policyholders, answering billing and policy questions.
• Build local community relationships and engage prospective clients.
• Assist with client follow-up, database management, and administrative support.
• Learn Allstate’s product offerings and sales processes to educate customers on protection of families and assets.
• Support the agency team in identifying cross-sell opportunities and qualifying new sales leads.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Job description

Benefits:

Bonus based on performance

Opportunity for advancement

Training & development

Looking to start a rewarding career with a trusted national brand right here in your local community? We are seeking a motivated, customer-focused Part-Time Non-Licensed Customer Service Representative to join our team.

This entry-level position is ideal for someone looking to gain hands-on industry experience with a clear path to advance into a Full-Time Licensed Insurance Agent role. We will provide the support, training, and resources to help you earn your license and step into a high-earning sales career.

Key Responsibilities

Deliver exceptional customer service to existing policyholders, answering billing and policy questions.

Build local community relationships and engage prospective clients.

Assist with client follow-up, database management, and administrative support.

Learn Allstate’s product offerings and sales processes to help educate customers on protecting their families and assets.

Support the agency team in identifying cross-sell opportunities and qualifying new sales leads.

Qualifications

License Requirements: No insurance license or prior insurance experience required to start. Must be willing to obtain Property & Casualty (and/or Life & Health) licensing for promotion to full-time agent status (existing license is a plus).

Skills & Drive: Strong verbal and written communication skills with a customer-first mindset.

Work Style: Self-motivated, organized, and effective at multi-tasking and prompt follow-up.

Career Goals: A strong desire to learn, grow, and transition into a full-time licensed sales role.

What We Offer

Growth Opportunity: A defined pathway to advance into a full-time, high-earning agent role.

Get Paid to Learn: Comprehensive on-the-job training and ongoing professional development through Allstate University.

Competitive Pay Structure: Starting hourly base pay with performance incentives, transitioning to a base-plus-uncapped-commission model upon licensure and promotion.

Supportive Environment: A positive local team environment backed by national brand resources and lead generation tools.

About Employment with an Exclusive Allstate Agency

The Customer Service Representative opportunity is an employment position directly with an independent Allstate Exclusive Agency owner, not Allstate Insurance Company. Agency owners are independent contractors. Compensation structures, benefits, and specific advancement timelines are determined by the individual agency owner.

Good Work. Good Life. Good Hands.

Flexible work from home options available.

The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.