Part-Time Retail Team Lead — Elevate Customer Experience

Tecovas; Orlando (FL); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Free boots

Employee discount

Job summary

Tecovas is seeking a part-time Team Lead in Orlando to support the Store Manager in building a strong team and managing total store operations. You will aid product flow, apply merchant and customer service skills, and curate a premium in-store experience.

Responsibilities include recruiting, succession planning, coaching, delivering exceptional service, and maintaining loss prevention practices while enabling a high-energy, customer-centric environment.

Qualifications

• 2+ years Retail Management experience.
• Must be available to work 15-20 hours per week.
• Exceptional leadership, selling, and customer service skills.
• Strong merchant skills and a history of delivering financial results.
• Proven record of hiring and developing great talent.
• Experienced in coaching, counseling & conflict resolution.
• Utmost character, honesty, and transparency.
• High School Diploma required (College Degree preferred).
• Must be at least 18 years of age or older.
• Able to stand/walk for extended periods and lift up to 30lbs.

Responsibilities

• Supports the Store Manager in recruiting, hiring, and retaining top talent.
• Supports the Store Manager in creating and maintaining a succession strategy.
• Foster a culture of strong communication and teamwork to balance operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts touch-bases with direct reports.
• Cultivates an environment of genuine customer connection.
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values.
• Facilitates an energized pace, positive service environment and team development.
• Delivers high-quality product services with attention to detail — branding, debossing, boot stretching, brim shaping, and boot shines.
• Understands an OMNI Channel business and uses tools to better service the customer.
• Facilitates the sharing of product knowledge.
• Upholds stock-to-sales processes, presentation standards, and product placement.
• Maintains store structure, floor plan, and fixture usage.
• Upholds shipments, transfers and restock standards.
• Adheres to and develops awareness around internal and external Loss Prevention procedures.
• Set clear objectives and expectations to drive a consistent store experience with excellent operational and visual standards.
• Encourage adaptability and drive change to execute a shared vision.

Skills

Retail management

Leadership

Customer service

Communication

Sales

Team development

Education

High School Diploma

College degree preferred

Job description

Tecovas is seeking a part-time Team Lead in Orlando to support the Store Manager in building a strong team and managing total store operations. You will aid product flow, apply merchant and customer service skills, and curate a premium in-store experience.

Responsibilities include recruiting, succession planning, coaching, delivering exceptional service, and maintaining loss prevention practices while enabling a high-energy, customer-centric environment.