Part-Time Retail Team Lead — Customer Experience

Tecovas; Memphis (TN); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Competitive pay & incentives

Free boots

Employee discount

Job summary

Tecovas in Memphis, TN is seeking a talented Part-Time Team Lead to build a capable store team and deliver an exceptional in-store experience for first-time boot buyers and western enthusiasts. You will support the Store Manager in recruiting, coaching, and managing daily operations while upholding brand standards and visual merchandising to drive sales and satisfaction.

This role requires weekend/evening availability, 15–20 hours per week, and offers competitive hourly pay with incentives.

Qualifications

• 2+ years Retail Management experience.
• Must be available to work 15-20 hours per week.
• Exceptional leadership, selling, and customer service skills.
• Strong merchant skills and a history of delivering financial results.
• Proven record of hiring and developing great talent.
• Experienced in coaching, counseling & conflict resolution.
• Utmost character, honesty, and transparency.

Responsibilities

• Supports the Store Manager in recruiting, hiring, and retaining top talent.
• Supports the Store Manager in creating and maintaining a succession strategy.
• Foster a culture of strong communication and teamwork to balance operational, visual and customer priorities.
• Administers performance appraisals, sets goals and conducts touch-bases with direct reports.
• Cultivates an environment of genuine customer connection.
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values.
• Facilitates an energized pace, positive service environment and team development.
• Delivers high-quality product services with attention to detail (branding, debossing, boot shaping, etc.) to ensure a premium customer experience.
• Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer.
• Facilitates the sharing of product knowledge.
• Upholds stock-to-sales processes, presentation standards, and manages product placement.
• Maintains an effective store structure, floor plan, and appropriate fixture usage.
• Upholds and ensures compliance with shipments, transfers and restock standards.
• Adheres to and develops awareness around internal and external Loss Prevention procedures.
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards.
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision.

Skills

Leadership

Customer service

Sales

Merchandising

Time management

Communication

Education

High School Diploma

College Degree preferred

Job description

Tecovas in Memphis, TN is seeking a talented Part-Time Team Lead to build a capable store team and deliver an exceptional in-store experience for first-time boot buyers and western enthusiasts. You will support the Store Manager in recruiting, coaching, and managing daily operations while upholding brand standards and visual merchandising to drive sales and satisfaction.

This role requires weekend/evening availability, 15–20 hours per week, and offers competitive hourly pay with incentives.