Part-Time Retail Sales Manager | Customer Experience Leader

The Michael's Companies; Phoenix (AZ); On-site; USD 27,552 - 38,572; Part time

Benefits offered by this job

Employee discounts

Health benefits

Tuition assistance

Job summary

The Michaels Companies is seeking a part-time Sales Manager for the Phoenix area. The role drives a high-performing selling culture, coaching teams, and delivering strong KPIs while ensuring operational excellence across front-end and service operations.

Responsibilities include leading SOP adherence, customer experience coaching, and ensuring POS/Self-Checkout accuracy. This position requires 3+ years of retail leadership and a focus on omni-channel customer service.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Assist Store Manager in leading and managing SOPs and company programs.
• Ensure execution of policies and standards; maintain store conditions and results.
• Coach customers and staff to deliver exceptional customer experience and selling behaviors.
• Provide MOD coverage; maintain floor leadership and service standards.
• Oversee POS and Self-Checkout operations to support smooth transactions.

Skills

Retail leadership

POS Systems

Self-Checkout

Job description

The Michaels Companies is seeking a part-time Sales Manager for the Phoenix area. The role drives a high-performing selling culture, coaching teams, and delivering strong KPIs while ensuring operational excellence across front-end and service operations.

Responsibilities include leading SOP adherence, customer experience coaching, and ensuring POS/Self-Checkout accuracy. This position requires 3+ years of retail leadership and a focus on omni-channel customer service.