Part-Time Retail Keyholder — Elevate Customer Experience

EXPRESS; City of Albany (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Medical, Pharmacy, Dental and Vision

401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder for the Crossgates Express store. Responsibilities include opening/closing procedures, checkout overrides, and maintaining a clean, inviting sales floor while delivering a superior customer experience.

The role emphasizes product knowledge, teamwork, and flexible availability including nights and weekends. Medical/vision benefits, 401(k), merchandise discount, PTO, and parental leave are included.

Qualifications

• Education: High School or Equivalent.
• Years of Experience: 0-2 of relevant job experience - minimum 6 months.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system.
• Performs overrides at checkout as needed.
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
• Follows company policies and procedures to ensure the safety of all our associates and customers.
• Assists with product launch changes according to the company SOP.
• Delivers on all aspects of the customer experience model.
• Processes transactions quickly and accurately, reducing the customer's wait time.
• Positively resolves customer service-related issues and communicates resolutions to Store Management.

Skills

Customer service

Communication

Teamwork

Tech savvy

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder for the Crossgates Express store. Responsibilities include opening/closing procedures, checkout overrides, and maintaining a clean, inviting sales floor while delivering a superior customer experience.

The role emphasizes product knowledge, teamwork, and flexible availability including nights and weekends. Medical/vision benefits, 401(k), merchandise discount, PTO, and parental leave are included.