Part-Time Retail Keyholder: Elevate Customer Experience

Express & Bonobos; Albuquerque (NM); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

401(k) with Company match

Job summary

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder at Cottonwood to elevate the in-store experience for Express and Bonobos customers. You will handle opening and closing procedures, assist customers, and support product launches while delivering friendly service and merchandise knowledge.

This role requires 0-2 years retail experience, high school or equivalent, and reliable availability including nights and weekends; training is provided, with merchandise discounts and

Qualifications

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.

Responsibilities

• Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system
• Performs overrides at checkout as needed
• Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers
• Follows company policies and procedures to ensure the safety of all our associates and customers
• Delivers on all aspects of the customer experience model
• Processes transactions quickly and accurately, reducing the customer's wait time
• Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management
• Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Skills

Retail experience

Customer service

Communication skills

Team player

Availability

Education

High School or Equivalent

Job description

PHOENIX Retail, LLC is seeking a Part-Time Retail Sales Associate Keyholder at Cottonwood to elevate the in-store experience for Express and Bonobos customers. You will handle opening and closing procedures, assist customers, and support product launches while delivering friendly service and merchandise knowledge.

This role requires 0-2 years retail experience, high school or equivalent, and reliable availability including nights and weekends; training is provided, with merchandise discounts and