Part-Time Retail Customer Service Pro

Gillman Home Center; Edinburgh (IN); On-site; USD 16,531 - 22,041; Part time

Job summary

Gillman Home Center is seeking a part-time Customer Service Associate in Indiana to deliver knowledgeable product assistance and friendly service. The role requires 10–20 hours per week with day, evening, and weekend availability.

The position emphasizes accurate product knowledge, courteous interaction with customers, and proactive assistance at the point of sale while maintaining clean, organized departments and safe work practices.

Qualifications

• High School Diploma or GED is required.
• 2+ years of customer service experience.
• 1+ years of retail job experience.
• 2+ years of product knowledge in the assigned department.

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
• Responsible for making sure all products in the department are stocked properly.
• Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Skills

Customer Service

Teamwork

Attention to detail

Communication

Education

High School Diploma or GED

2+ years of customer service experience

1+ years of retail job experience

2+ years of product knowledge

Job description

Gillman Home Center is seeking a part-time Customer Service Associate in Indiana to deliver knowledgeable product assistance and friendly service. The role requires 10–20 hours per week with day, evening, and weekend availability.

The position emphasizes accurate product knowledge, courteous interaction with customers, and proactive assistance at the point of sale while maintaining clean, organized departments and safe work practices.