Part-Time Retail Customer Experience Specialist

Dollar Tree, Inc.; Rockford (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree, Inc. in Rockford, IL is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, manage transactions at the register, and help keep the store clean and well-stocked.

The role emphasizes excellent customer service, strong communication, and the ability to lift 30–50 lbs while standing and walking. Some previous retail or service experience is preferred, with at-will employment.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Maintain a positive, safe, and respectful environment with customers and staff.
• Ensure store cleanliness, restrooms, floors, trash, and presentations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Follow instructions

Education

High school diploma or equivalent

Job description

Dollar Tree, Inc. in Rockford, IL is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, manage transactions at the register, and help keep the store clean and well-stocked.

The role emphasizes excellent customer service, strong communication, and the ability to lift 30–50 lbs while standing and walking. Some previous retail or service experience is preferred, with at-will employment.