Part-Time Retail Customer Experience Specialist

Michaels; Katy (TX); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

Michaels in Houston, TX is seeking a PT Seasonal Customer Service team member to assist shoppers, help locate products, and ensure a fast, friendly checkout experience. You will participate in truck unload, stocking, and store recovery to maintain an inviting, in-stock environment.

The role emphasizes customer engagement, POS accuracy, and active participation in omnichannel processes such as BOPIS and SFS, with opportunities to learn framing services.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels in Houston, TX is seeking a PT Seasonal Customer Service team member to assist shoppers, help locate products, and ensure a fast, friendly checkout experience. You will participate in truck unload, stocking, and store recovery to maintain an inviting, in-stock environment.

The role emphasizes customer engagement, POS accuracy, and active participation in omnichannel processes such as BOPIS and SFS, with opportunities to learn framing services.