Part Time Retail Associate - Jackson, WY

Black-Diamond-Retail---Wyoming; Wyoming (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Black Diamond Equipment in the United States is seeking a Retail Associate dedicated to delivering a highly positive customer experience. You will apply in-depth knowledge of climbing, skiing and mountaineering to help customers find gear and make informed choices.

You will handle merchandise and payments at the POS, keep the sales floor tidy, and assist with rental/demo gear fit. The role may require working holidays and weekends, with opportunities to engage in outdoor retail environment.

Qualifications

• High school diploma is required.
• 1 year of retail sales experience preferred.
• Excellent communication and friendly demeanor with customers.

Responsibilities

• Assist customers with appropriate information, advice and service.
• Accurate entry of merchandise, payments and customer details in the POS system.
• Resolve issues involving customer relations and satisfaction.
• Fit customers properly for rental/demo equipment.
• Maintain store’s clean, organized appearance.
• Restocking and managing backstock including lifting gear.
• Open and close the store in the absence of the store manager.

Skills

Customer service

POS systems

Merchandising

Climbing gear knowledge

Education

High School Diploma

Tools

POS System

Job description

The Retail Associate’s primary responsibility is maintaining a highly positive customer experience by providing exceptional customer service. This includes in-depth practical and product knowledge of climbing, skiing and mountaineering; the ability to transfer that knowledge in a sensible fashion and a willingness to assist customers of all levels with their needs. Must be able to communicate well in a friendly, welcoming fashion. Other duties include being responsible for general store maintenance to keep sales floor appearance at its best. Accurate and efficient use of the POS system is mandatory.This position may require work on holidays and weekends.EducationRequired: High School DiplomaWork ExperiencePreferred: 1 year retail sales in an outdoor specialty storeSkills and general experience:Excellent customer relation skills, knowledge of POS systems, typing, merchandising, product knowledge, knowledge of and/or participation in climbing, backcountry skiing and mountaineeringAlternative qualification: noneRequired licenses: nonePHYSICAL REQUIREMENTSGeneral physical requirements: Light workVisual acuity requirements: close inspection, clericalMotion and sensory requirements: Climbing, skiing, stooping, lifting, listening, talking, standing, reaching, and fine motor skillsPhysical working conditions: Inside environmentESSENTIAL FUNCTIONSAuthorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:1. Assist customers with appropriate information, advice and service2. Accurate entry of merchandise, payments and customer details in the Point of Sale (POS) system3. Resolve issues involving customer relations and satisfaction4. Fit customers properly for rental/demo equipment5. Maintain store’s clean, organized appearance6. Perform other duties as assigned7. Restocking and managing backstock including lifting boxes of gear8. Open and close the store in the absence of store manager or assistant store manager.Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.