Full Time Retail Associate - Jackson, WY

Black-Diamond-Retail---Wyoming; Wyoming (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Holiday pay

Job summary

Black Diamond Equipment is seeking a Retail Associate in Jackson Hole, WY, to deliver exceptional customer service and expert product knowledge in climbing, skiing and mountaineering. The role requires friendly communication and accurate POS use for sales and rentals.

Responsibilities include maintaining a tidy store, assisting with rentals, and ensuring smooth daily operations. Weekend/holiday shifts may be required, and benefits include health insurance and 401k matching.

Qualifications

• High school diploma required.
• Retail sales experience: 6 months minimum.
• Preferred: 1 year in outdoor specialty retail.

Responsibilities

• Assist customers with information, advice and service.
• Enter merchandise and payments accurately in the POS system.
• Resolve customer relations issues and ensure satisfaction.
• Assist customers with rental/demo equipment fitting.
• Keep store clean and organized.
• Restock and manage backstock including lifting boxes of gear.
• Open/close the store in manager's absence.

Skills

Customer service

POS system knowledge

Typing

Merchandising

Product knowledge

Climbing knowledge

Backcountry skiing

Mountaineering knowledge

Education

High School Diploma

Tools

POS system

Job description

Job DetailsJob Location: JACKSON HOLE, WY 83001Retail Associate’s primary responsibility is maintaining a highly positive customer experience by providing exceptional customer service. This includes in-depth practical and product knowledge of climbing, skiing and mountaineering; the ability to transfer that knowledge in a sensible fashion and a willingness to assist customers of all levels with their needs. Must be able to communicate well in a friendly, welcoming fashion. Other duties include being responsible for general store maintenance to keep sales floor appearance at its best. Accurate and efficient use of the POS system is mandatory.

Benefits for this position include health insurance, paid time off, 401k match, and holiday pay.

This position may require shifts on weekends and holidays.

QualificationsEducation

Required: High School Diploma

Work Experience

Required: 6 months retail sales

Preferred: 1 year retail sales in an outdoor specialty store

Skills and general experience:

Excellent customer relation skills, knowledge of POS systems, typing, merchandising, product knowledge, knowledge of and/or participation in climbing, backcountry skiing and mountaineering

Alternative qualification: none

Required licenses: none

PHYSICAL REQUIREMENTS

General physical requirements: Light work

Visual acuity requirements: close inspection, clerical

Motion and sensory requirements: Climbing, skiing, stooping, lifting, listening, talking, standing, reaching, and fine motor skills

Physical working conditions: Inside environment

ESSENTIAL FUNCTIONS

Authorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:

• 1. Assist customers with appropriate information, advice and service
• 2. Accurate entry of merchandise, payments and customer details in the Point of Sale (POS) system
• 3. Resolve issues involving customer relations and satisfaction
• 4. Fit customers properly for rental/demo equipment
• 5. Maintain store’s clean, organized appearance
• 6. Perform other duties as assigned
• 7. Restocking and managing backstock including lifting boxes of gear
• 8. Open and close the store in the absence of store manager or assistant store manager.

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.