Part-Time Remote Chat Support Specialist

HI-TEK GLOBAL IT SOLUTIONS; United States; Remote; USD 17,000 - 28,000; Part time

Job summary

HI-TEK GLOBAL IT SOLUTIONS is seeking a part-time Online Chat Support Representative who will deliver prompt, professional assistance to customers via online chat. This remote role focuses on addressing inquiries, guiding users through product features, and documenting interactions.

You will monitor chat queues, escalate complex issues, and collaborate with internal teams to ensure accurate information. Strong written English, a customer-first mindset, and reliable internet are essential for

Qualifications

• Demonstrated customer-first approach in support roles.
• Ability to troubleshoot basic technical issues via online chat.
• Excellent written English communication for real-time chat.
• Experience with CRM or ticketing systems preferred.
• Remote work with reliable internet.

Responsibilities

• Provide prompt and professional online chat support to customers.
• Troubleshoot basic technical issues and guide users through features.
• Document interactions and escalate complex issues as needed.
• Monitor chat queues and update customer records.
• Collaborate with internal teams to ensure accurate information.

Skills

Customer-first mindset

Online chat support

Written English communication

Troubleshooting basics

Analytical thinking

Remote work readiness

CRM / ticketing familiarity

Education

High school diploma

IT or customer service certification

Job description

HI-TEK GLOBAL IT SOLUTIONS is seeking a part-time Online Chat Support Representative who will deliver prompt, professional assistance to customers via online chat. This remote role focuses on addressing inquiries, guiding users through product features, and documenting interactions.

You will monitor chat queues, escalate complex issues, and collaborate with internal teams to ensure accurate information. Strong written English, a customer-first mindset, and reliable internet are essential for