Online Chat Support Representative

HI-TEK GLOBAL IT SOLUTIONS; United States; Remote; USD 17,000 - 28,000; Part time

Job summary

HI-TEK GLOBAL IT SOLUTIONS is seeking a part-time Online Chat Support Representative who will deliver prompt, professional assistance to customers via online chat. This remote role focuses on addressing inquiries, guiding users through product features, and documenting interactions.

You will monitor chat queues, escalate complex issues, and collaborate with internal teams to ensure accurate information. Strong written English, a customer-first mindset, and reliable internet are essential for

Qualifications

• Demonstrated customer-first approach in support roles.
• Ability to troubleshoot basic technical issues via online chat.
• Excellent written English communication for real-time chat.
• Experience with CRM or ticketing systems preferred.
• Remote work with reliable internet.

Responsibilities

• Provide prompt and professional online chat support to customers.
• Troubleshoot basic technical issues and guide users through features.
• Document interactions and escalate complex issues as needed.
• Monitor chat queues and update customer records.
• Collaborate with internal teams to ensure accurate information.

Skills

Customer-first mindset

Online chat support

Written English communication

Troubleshooting basics

Analytical thinking

Remote work readiness

CRM / ticketing familiarity

Education

High school diploma

IT or customer service certification

Job description

Role Description

The Online Chat Support Representative is a part-time, remote role responsible for providing prompt and professional support to customers via online chat platforms. This position involves responding to inquiries, troubleshooting basic technical issues, and guiding users through product or service features while maintaining a high level of customer satisfaction. The representative will document interactions, elevate complex issues to appropriate teams, and follow established workflows and knowledge base resources. The role also includes monitoring chat queues, updating customer records, and collaborating with internal teams to ensure consistent and accurate information. Flexibility, attention to detail, and a customer-centric approach are key to success in this position.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a customer-first mindset.
• Ability to provide basic Technical Support and troubleshoot common issues in an online environment.
• Excellent Communication skills, including clear written English for real-time chat interactions.
• Solid Analytical Skills to understand customer needs, interpret information, and resolve problems efficiently.
• Prior experience in online chat support, help desk, or contact center roles is preferred.
• Comfort working independently in a remote setting with reliable internet connectivity.
• Familiarity with CRM or ticketing systems and standard office productivity tools is an advantage.
• High school diploma or equivalent required; additional coursework or certification in IT, customer service, or related fields is beneficial.