Part-Time Receptionist: Customer Experience & Admin Support

Dilawri Group of Companies; Newtown Square (Delaware County); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

South Pointe Honda, part of the Dilawri Group, is actively seeking a Receptionist to join their front-desk team. You will be the first point of contact for clients, delivering exceptional customer service and directing calls with professional etiquette.

Your responsibilities include greeting visitors, answering inquiries, maintaining the waiting lounge, and supporting administrative tasks across dealership software and CRM systems to keep operations smooth and customer-focused.

Qualificações

• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Responsabilidades

• As the first point of contact for clients, you require exceptional customer service skills and professional phone etiquette. You will greet and assist clients when they first arrive at the dealership.
• Responsible for answering and directing all incoming phone calls in a professional and courteous manner.
• Provides basic information about the dealership and the Dilawri Group in order to answer inquiries and to refer customers to the appropriate individual or department.
• Maintains the cleanliness of the customer waiting lounge and ensures it is well stocked.
• Performs administrative duties such as recording sales traffic, distributing schedules for Sales Representatives, maintaining gas chit books and receipts, updating telephone lists, updating vehicle inventory lists and ordering business cards.
• Reviews appointments and deliveries in dealership software and maintains customer relationship management alerts and customer maintenance.

Conhecimentos

Customer service

Phone etiquette

Guest greeting

Administrative tasks

CRM software

Team collaboration

Descrição da oferta de emprego

South Pointe Honda, part of the Dilawri Group, is actively seeking a Receptionist to join their front-desk team. You will be the first point of contact for clients, delivering exceptional customer service and directing calls with professional etiquette.

Your responsibilities include greeting visitors, answering inquiries, maintaining the waiting lounge, and supporting administrative tasks across dealership software and CRM systems to keep operations smooth and customer-focused.