Part-time Receptionist/Case Manager

Family and Community Resources, Inc.; Brockton (MA); On-site; USD 22,041 - 33,062; Part time

Benefits offered by this job

Sick leave

Job summary

Family and Community Resources, Inc. in Brockton, MA is seeking a part-time Receptionist/Case Manager to support multiple programs including Mental Health, Domestic Violence, and Housing.

The role combines front-desk duties with data entry and case management in a supportive, community-focused environment. You will answer phones, verify demographics, manage appointments, and assist during emergencies, while upholding HIPAA and privacy practices.

Qualifications

• 3+ years of office experience
• Solid understanding of HIPAA, confidentiality and privacy practices
• Excellent interpersonal, listening and communication skills
• Proficient in Microsoft Word, Excel, Outlook, Teams
• Ability to work independently and as part of a team
• Valid Driver’s License and CPR Certification required

Responsibilities

• Provide front desk coverage (phones, check-ins, etc.)
• Verify demographic data and insurance eligibility; update management system
• Data entry into agency database and server
• Make confirmation calls for therapy appointments
• Scan, upload, copy, and collate documents
• Notify COO of building maintenance issues and track resolutions
• File client documents and maintain agency records
• Perform opening/closing procedures and maintain waiting area
• Submit supply orders and assist Administrative Assistant
• Assist during emergencies and other duties as assigned

Skills

Cultural awareness

Excellent communication

Organization

Interpersonal skills

Teamwork

Independent work

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Part-time Receptionist/Case Manager

The mission of FCR is to provide a welcoming, inclusive, and safe environment for all survivors of trauma, including those impacted by domestic and sexual violence, substance abuse, bereavement, and other causes. With the understanding that the aim of equality and justice is ongoing, we are committed to modeling diversity, inclusivity, and equity within our organization to reflect the communities in which we serve.

Community based non-profit organization is seeking a passionate, creative, motivated, flexible person for the part-time role of Receptionist/Case Manager. The Receptionist/Case Manage will work with and provide office support, data entry and case management duties for our Mental Health, Domestic Violence, Human Trafficking, Healthy Relationship, and Housing programs.

Responsibilities

• Providing front desk coverage (answering phones, monitoring answering service portal, checking in clients, etc.)
• Verify demographic data, insurance eligibility and update practice management system
• Data entry into agency database and server
• Make confirmation calls for upcoming therapy appointments
• Scanning, uploading, copying and collating agency documents
• Notify the Chief Operating Officer of any building maintenance issues and tracking progress of resolutions
• Filing of client-related documents, copying records, maintaining agency files, including cataloging and storage of closed case files
• Perform opening/closing procedures, cleaning and organizing waiting area as needed throughout the day
• Monitor and submit supply order requests to the Administrative Assistant
• Assist during emergency situations
• Other duties as assigned

Benefits: Sick leave accrued at a rate of one hour for every 30 hours worked.

FCR is an Equal Opportunity Employer. Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, status as a disabled veteran or a Vietnam Era veteran or the presence of a disability where otherwise qualified.

Requirements

• Must have cultural awareness and experience working and interacting with diverse populations
• At least 3 years’ office experience
• Must be able to work independently and as part of a team
• Must be highly organized, reliable and dependable
• Solid understanding of HIPAA, confidentiality and privacy practices is required
• Excellent interpersonal, listening and communication skills, both written and verbal
• Must have excellent computer skills and be proficient in Microsoft Products (Word, Excel, Outlook, Teams).
• Valid Driver’s License required
• CPR Certification required