Part Time Receptionist

Tjm Property Management; Florida; On-site; USD 19,000 - 21,000; Full time

Job summary

Responsibilities include training staff, ensuring courteous phone and visitor service, and timely incident reporting; you will also assist with general office tasks and mail as needed.

Qualifications

• Front desk management for a seniors housing facility.
• Professional handling of resident requests and phone calls.
• Maintaining daily communication reports and incident logs.
• Coordinating and coaching the reception team.
• Assisting with general office duties and mail

Responsibilities

• Coordinate the activities of the reception team.
• Recruit, hire, train, evaluate, and coach assigned staff.
• Serve as the point of contact for resident requests and calls.
• Act as emergency back-up when reception team is unavailable.
• Ensure courteous and professional handling of calls and visitors.
• Direct inquiries appropriately and document incidents daily.
• Greet residents and visitors; manage sign-in/out forms.
• Answer phones, route to extensions, or take messages.
• Process work orders and deliver facility mail timely.
• Assist with typing, mail, and other office duties.

Skills

Staff coordination

Hiring & training

Customer service

Communication

Emergency backup

Job description

Job Details

Job Location: Bayside Terrace Senior Living LLC - Pinellas Park, FL 33782

Salary Range: $14.00 - $15.00

Job Shift: Day

The front desk manager provides assistance to residents in a manner conducive to the comfort and safety of residents in accordance with Federal, State, and local regulations, and are delegated the responsibility for carrying out the assigned duties by the executive director (ED) or other assigned supervisory personnel to assure that the highest degree of quality resident care can be maintained at all times.

Qualifications & Responsibilities

• Coordinate the activities of the reception team.
• Responsible for recruiting, hiring, training, evaluating, and coaching assigned staff in accordance with company guidelines.
• Serve as the point of contact for all resident requests and telephone calls, except for emergency requests and calls.
• Serve as an emergency back-up when your reception team is not available to work and coverage is needed on a short notice.
• Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to.
• Responsible for directing inquiries accordingly.
• Document any unusual events on the Daily communication Report for each work period.
• Greet all residents and visitors in the facility.
• Answer incoming phone calls and direct to proper extension or take messages.
• Fill out incident reports on residents /visitors as needed.
• As residents move in- add their name/phone number to the rolodex at the front.
• Understand your role in Monthly fire drills.
• Notify the monitoring company to be taken offline prior to fire drills.
• Ensure that visitor and home health logs are completed.
• Carry a radio at all times when away from the desk.
• Make out work orders for the residents.
• Receive, sort, and deliver facility mail accurately and timely.
• Assist with office duties such as typing, mail, etc.
• Verify residents fill out the sign in/out form when leaving the facility.