Part-Time Reception for Counselor's Office

Beginnings Counseling & Recovery; Jacksonville (FL); On-site; USD 20,664 - 24,796; Part time

Job summary

A mental health care organization in Jacksonville seeks a part-time Receptionist to manage front-desk operations, assist clients, and maintain records. Ideal candidates will possess strong organizational skills, customer service experience, and proficiency in Microsoft Office. This role provides a dynamic opportunity to contribute to a supportive environment while furthering your career in office administration. A high school diploma is required, and bilingual abilities are a plus.

Qualifications

• Strong communication and customer service skills.
• Proficiency in clerical skills, including filing and scheduling.
• Experience in healthcare or mental health is preferred.

Responsibilities

• Manage front-desk operations and greet clients.
• Handle incoming calls and client inquiries professionally.
• Schedule appointments and manage records accurately.

Skills

Organizational skills

Computer literacy

Customer service skills

Multi-line phone systems

Attention to detail

Bilingual abilities

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Simple Practice

Job description

Part-Time Receptionist – Counselor's Office

Location: Jacksonville, Florida. This part‑time, on‑site role requires you to manage front‑desk reception duties, handle incoming calls with proper etiquette, greet visitors, assist students with inquiries, and perform clerical tasks such as filing, scheduling, and maintaining records.

Pay: $15.00 – $18.00 per hour

Job Overview: We are seeking an energetic and detail‑oriented Receptionist – Front Office to be the welcoming face of our organization. In this vital role, you will manage front‑desk operations, serve as the first point of contact for visitors and callers, and support various administrative functions to ensure smooth daily operations. Your positive attitude, organizational skills, and ability to multitask will help create a professional and friendly environment that reflects our commitment to excellent customer service. This paid position offers an exciting opportunity to develop your office management skills while contributing to a dynamic team.

Responsibilities:

• Protect patients' rights by maintaining strict confidentiality of personal and financial information.
• Greet clients immediately upon arrival with a warm, welcoming attitude and complete check‑in procedures.
• Ensure all client paperwork is fully completed, verified, and accurately entered into the system.
• Answer all incoming telephone calls promptly and professionally.
• Monitor email and website inquiries from clients and insurance companies, providing timely follow‑ups as needed.
• Take detailed messages and deliver them efficiently to the appropriate psychotherapist.
• Retrieve and respond to voicemail messages from reception and therapist office lines promptly.
• Proactively fill same‑day or weekly cancellations with available clients whenever possible.
• Retrieve archived charts from the storage unit prior to returning clients’ appointments.
• Reschedule patient appointments as necessary.
• Enter co‑pays into Simple Practice during in‑office check‑ins or virtual appointments.
• Maintain adequate copies of all forms and collateral materials required by psychotherapists.
• Schedule appointments while avoiding conflicts and ensuring efficient provider calendars.
• Regularly verify insurance eligibility.
• Collect and accurately enter all provider charges for services rendered on a daily basis.
• Process and review billing reports to obtain all necessary information for accurate insurance billing.
• Audit daily charges to ensure all codes are accurate and apply correct billing modifiers when applicable.
• Maintain billing records and follow up with insurance companies to ensure timely provider payment.
• Remain knowledgeable about all functions and capabilities of the Scheduling and Billing Software.
• Perform other administrative or billing‑related duties as assigned.

Skills:

• Proven experience in office administration or reception roles with strong organizational skills.
• Proficiency in computer literacy including Microsoft Office Suite and data entry tools.
• Familiarity with multi‑line phone systems and professional phone etiquette.
• Ability to handle clerical tasks such as filing and document management accurately.
• Strong customer service skills with a friendly yet professional demeanor.
• Bilingual abilities are highly desirable to serve diverse client needs effectively.
• Excellent attention to detail and multitasking ability.
• Experience in healthcare, mental health, or medical billing preferred.
• Familiarity with Simple Practice or similar scheduling/billing software is a plus.
• Reliability, professionalism, and confidentiality are essential.
• Previous experience in medical or dental receptionist roles is beneficial but not required; training provided for industry‑specific procedures.

Qualifications:

• Experience with Phone Etiquette and Receptionist Duties.
• Proficiency in Clerical Skills, including filing, scheduling, and record management.
• Strong Communication and Customer Service skills.
• Strong Computer Skills.
• Excellent organizational and time management abilities.
• Ability to work collaboratively within a school environment.
• Previous experience in an educational or administrative role is a plus.
• High school diploma or equivalent required.

Industry: Mental Health Care

Employment Type: Part‑time

Seniority Level: Entry level

Job Function: Administrative

Join us as a Receptionist – Front Office and be part of a vibrant team dedicated to delivering outstanding service while advancing your career in office administration. Your proactive approach and enthusiasm will help us create a welcoming environment that leaves a positive impression on everyone who walks through our doors.

Screening Questions:
• Are you legally authorized to work in the United States? — Ideal answer: Yes
• How many years of work experience do you have with Receptionist Duties? — Ideal answer: 2
• Do you have a valid driver's license? — Ideal answer: Yes
• We must fill this position urgently. Can you start immediately? — Ideal answer: Yes

Preferred qualifications:
• Have you completed the following level of education: High School Diploma? — Ideal answer: Yes