Front Office Receptionist

ENT Specialty Partners; Wichita Falls (TX); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

ENT Specialty Partners is seeking a Front Desk Receptionist to be the first point of contact for patients in our on-site clinic in Wichita Falls. You will manage check-in/out, scheduling, phone duties, and patient billing questions, while maintaining organized records and a welcoming environment.

This role requires strong communication and multitasking skills, with a focus on accuracy, confidentiality, and teamwork in a fast-paced clinical setting.

Qualifications

• Requires strong communication and active listening skills.
• Must be highly organized with attention to detail.
• Experience with office software and scheduling systems is preferred.

Responsibilities

• Greet patients and check in/out, ensuring smooth flow.
• Answer multiple phone lines and manage scheduling.
• Provide visitors with visit information and required forms.
• Verify patient IDs and insurance; assist with billing questions.
• Collect and record payments (copays, deductibles, etc.).
• Maintain accurate patient records and demographics.
• Keep reception area clean and organized.

Skills

Communication

Active listening

Time management

Customer service

Teamwork

Education

High school diploma or GED

Tools

MS Office

Scheduling systems

Teams

Job description

About The Role

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. Key responsibilities include checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also be responsible for maintaining a clean and organized reception area.

What You’ll Do

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor the waiting area for safety.
• Contribute to team efforts by performing additional tasks, as requested.
• Responsibilities may evolve, and additional duties may be assigned as needed.

As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.

Qualifications & Requirements

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time management skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

Behavioral Expectations

• Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
• Ability to remain focused for extended periods and manage multiple tasks efficiently.
• Ability to work independently or as part of a team, adapt to change and maintain a professional appearance and demeanor.

Work Environment & Physical Expectations

• On-site, clinical office setting.
• Monday–Friday, daytime schedule; occasional after-hours meetings may be required.
• Ability to sit for extended periods, move throughout the office as needed, and perform light lifting; manual dexterity required for frequent computer and phone use.