FRONT DESK COORDINATOR

Remedies Renewing Lives; Rockford (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401K participation

Paid time off

Discretionary bonus

Job summary

Remedies Renewing Lives is seeking a Front Desk Coordinator to manage the main switchboard, greet visitors, and coordinate treatment assessment scheduling. The role emphasizes timely patient access (48- to 72-hour windows), accurate charting, and efficient front-office operations.

The position requires high school completion, one year of receptionist experience, and the ability to handle confidential information with professionalism. Weekend hours may be necessary.

Qualifications

• Strong customer service and interpersonal skills.
• Ability to operate a multi-line telephone system and front desk equipment.
• Solid organizational skills and attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Greet visitors and patients.
• Operate switchboard and route calls.
• Schedule assessments within targeted timeframes (48/72 hours).
• Coordinate patient registration and chart processing.
• Verify insurance benefits for potential clients.

Skills

Telephone etiquette

Customer service

Organization

Communication

Education

High School diploma

Tools

Tri-Lab software

Job description

JOB TITLE: FRONT DESK COORDINATOR

IMMEDIATE SUPERVISOR: CHIEF OPERATING OFFICER

CLASSIFICATION: NON- EXEMPT

COMPENSATION: $18.14- $20.00/HR

POSTION SUMMARY

Responsible for coordination of external and internal communications via the main telephone switchboard. Responsible for greeting all visitors and potential/existing patients. Responsible for creating and maintaining treatment assessment schedule as well as collating patient charts and data entry.

RESPONSIBILITIES

• Greets and assists incoming patients and visitors.
• Operates the switchboard’s multi-line telephone system.
• Identifies “first priority” populations and provides them with an assessment within 48 hours of initial contact.
• Identifies “second priority” populations and provide them with an assessment within 72 hours of initial contact.
• Coordinates with client the first available, convenient assessment date and time.
• Coordinates the flow of patients through the registration process. Ensure that patients are seen in the appropriate order to promote positive customer service.
• Maintains a calendar of all scheduled assessments.
• Prepares appointment reminder notices for clients to be given in person.
• Records patient payments and places payments and receipts in the safe.
• Processes patient charts on a weekly basis.
• Works with counselors to ensure chart is complete and all forms are signed.
• Screens and directs incoming calls to the correct recipient.
• Enters lab orders into the Tri-Lab software.
• Assumes the responsibilities of the Office Manager in his/her absence when needed.
• Maintains waiting area in an orderly appearance so that it is safe, sanitary and secure.
• Provides excellent service to all customers by responding to customer requests/issues in a proactive and timely manner.
• Displays positive communication skills.
• Verify insurance benefits for potential clients
• Performs all job functions in a professional manner.
• Performs all job functions consistent with confidentiality regulations, ethical practices and Agency polices and mission.
• Presents and maintains a professional image in dress, behavior, and work habits.
• Promotes a positive and pleasant attitude conducive to the workplace that enhances and furthers the Mission, Vision and Values Statement.
• Other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED

• Skills in establishing and maintaining effective working relationships with patients, staff and the public.
• Ability to provide sincere interest necessary to work with the patient population as well as exhibiting caring and respectful attitudes toward patient.
• Skill in use of standard office equipment including but not limited to computers and telephone system.
• Must thrive in a fast-paced, team environment.
• Demonstrate strong oral and written communication skills.
• Strong organizational skills.
• Exceptional telephone etiquette and customer service skills.
• Knowledge of insurance billing procedures
• Must be available to work Saturday’s as needed. (5:00am-9:30am)
• Basic computer skills.
• Demonstrate strong oral and written communication skills.
• Skills in establishing and maintaining effective working relationships with patients, staff and the public

EDUCATION

High School diploma or equivalent experience.

EXPERIENCE

One-year work experience as a receptionist or in the clerical field preferred.

CERTIFICATE/LICENSE

Appropriate certification may be a requirement of the position.

Benefit Summary

All full-time employees are eligible for insurance on the first of the month after 30 days of employment. Benefits include medical, dental and 401K participation. We also offer an accrual of 4 weeks of paid time off per year. There is an annual discretionary bonus given as well after completing 1 year of service. Full-time employees are also eligible for short/long term disability and term life insurance.