Part-Time Quitline Coach — Smoking Cessation Support

Roswell Park Comprehensive Cancer Center

Buffalo (NY)

On-site

USD 45,000 - 57,000

Part time

14 days+

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Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY, seeks a part-time Cancer Prevention Associate I (Quitline Coach) to help callers on their tobacco-free journey. The role requires evening and weekend availability with a Saturday or Sunday shift, and some evenings may occur Monday-Thursday from 12:30 PM–9:00 PM or 5:00 PM–9:00 PM.

The team handles inquiries statewide and provides compassionate guidance.

Qualifications

Associate’s degree in an appropriate field and the equivalent of two years of full-time experience in a call center, customer service, or healthcare.
High School Diploma or High School Equivalency Diploma and the equivalent of four years of full-time experience in a call center, customer service, or healthcare.

Responsibilities

Respond to smoking cessation inquiries from individuals across New York State.
Provide peer coaching, guidance, and encouragement to support callers in reaching their tobacco-free goals.
Share information and connect individuals with available smoking cessation resources and services.
Document interactions and maintain accurate records to support program tracking and reporting.
Monitor and follow established program standards and quality measures.
Serve as a knowledgeable resource on Quitline services, processes, and current protocols.
Support the day-to-day operations of the New York State Smokers’ Quitline program.
Follow organizational policies and procedures while delivering exceptional customer service.