Remote Tobacco Quitline Specialist

Bazeta; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Leave

Medical, dental, and vision plans

401(k) Retirement Plan with employer 4

Paid holidays

Paid Parental Leave

Job summary

The American Lung Association is seeking a Specialist, HelpLine to deliver tobacco cessation counseling via Quitline. This remote, home-based role supports the Illinois Tobacco Quitline program and requires strong communication and documentation skills.

Ideal candidates hold an associate’s degree (bachelor’s or addiction counselor certification preferred) and have 3+ years in counseling or related fields. Training hours and evening/weekend flexibility are included.

Qualifications

• Associate's degree required.
• Bachelor's degree or certification as addiction counselor preferred.
• Minimum 3 years' counseling or related experience preferred.
• Ability to communicate effectively on the telephone and online via chat.
• Experience with diverse populations and call-center environments.

Responsibilities

• Answer Quitline calls and provide counseling.
• Document each call and follow up in the database.
• Provide information/guidance on tobacco cessation via multiple channels.
• Participate in training and obtain tobacco treatment specialist certification.
• Follow Quitline protocol and ensure accurate data entry.
• Assist in reporting and resource indexing for ongoing program improvement.

Skills

Counseling

Customer service

Communication

Education

Associate's degree

Bachelor's degree

Certification as addiction counselor

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

CRM systems

Job description

The American Lung Association is seeking a Specialist, HelpLine to deliver tobacco cessation counseling via Quitline. This remote, home-based role supports the Illinois Tobacco Quitline program and requires strong communication and documentation skills.

Ideal candidates hold an associate’s degree (bachelor’s or addiction counselor certification preferred) and have 3+ years in counseling or related fields. Training hours and evening/weekend flexibility are included.