Evening & Weekend Quitline Coach (Part‑Time)

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 45,000 - 57,000; Part time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a part‑time Cancer Prevention Associate I to support New York State's Smokers’ Quitline. The role involves evening and weekend shifts, coaching callers, and connecting them with cessation resources.

You’ll be part of a supportive team helping individuals take meaningful steps toward a tobacco‑free life. Responsibilities include responding to inquiries, providing peer coaching, documenting interactions, and maintaining program quality.

Qualifications

• Associate’s degree with 2+ years in call center, healthcare, or customer service.
• High school diploma with 4+ years in call center, healthcare, or customer service.

Responsibilities

• Respond to inquiries from New York State Smokers’ Quitline callers.
• Provide peer coaching and encouragement to reach tobacco‑free goals.
• Share information and connect callers with cessation resources.
• Document interactions and maintain accurate records.
• Monitor program standards and quality measures.
• Serve as a knowledgeable Quitline resource on services and protocols.
• Support day‑to‑day operations of the Quitline program.
• Follow policies while delivering excellent customer service.

Skills

Empathy

Communication

Active Listening

Problem Solving

Organizational Skills

Team Player

Education

Associate degree

High School Diploma or GED

Job description

Roswell Park Comprehensive Cancer Center is seeking a part‑time Cancer Prevention Associate I to support New York State's Smokers’ Quitline. The role involves evening and weekend shifts, coaching callers, and connecting them with cessation resources.

You’ll be part of a supportive team helping individuals take meaningful steps toward a tobacco‑free life. Responsibilities include responding to inquiries, providing peer coaching, documenting interactions, and maintaining program quality.