Remote Quitline Specialist: Counseling & Support

NEPSE Trading; United States; Remote; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

The American Lung Association is hiring a Specialist, HelpLine to deliver tobacco cessation counseling via Quitline channels. This remote, home-based role supports the Illinois Tobacco Quitline grant program and requires strong customer service skills and the ability to work in a fast-paced call-center style environment.

The ideal candidate has a degree and experience in counseling or health education, plus familiarity with CRM systems and Microsoft Office tools.

Qualifikationen

• Associate's degree required; bachelor's degree or certification in addiction counseling and/or experience in counseling preferred.
• Minimum 3 years' experience in counseling, community health education, or social work is preferred.
• Experience with tobacco cessation or health behavior change is preferred.
• Ability to communicate effectively on the telephone and online via chat; strong customer service skills.
• Ability to relate to people from diverse educational, socioeconomic and ethnic backgrounds.
• Ability to handle a call center environment with large volumes of inbound/outbound calls.
• Willingness to work a flexible schedule including training hours and evenings/weekends if needed.
• Strong analytical, organizational, and coordination abilities; initiative and self-management.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook; typing skills; CRM familiarity.

Aufgaben

• Answer Quitline incoming calls and provide reactive and proactive counseling on tobacco use.
• Document calls and follow up in the database; log voicemail messages and counseling actions.
• Provide information on tobacco cessation via phone, chat, text, or email.
• Obtain certification as tobacco treatment specialist and maintain CEUs.
• Follow Quitline protocols and ensure data collection in the database.
• Participate in resource evaluation and assist in indexing new materials.

Kenntnisse

Customer service

Telephone communication

CRM familiarity

Interpersonal skills

Analytical decision making

Ausbildung

Associate's degree

Bachelor's degree or addiction counseling cert

Tools

Microsoft Word

Excel

PowerPoint

Outlook

CRM software

Jobbeschreibung

The American Lung Association is hiring a Specialist, HelpLine to deliver tobacco cessation counseling via Quitline channels. This remote, home-based role supports the Illinois Tobacco Quitline grant program and requires strong customer service skills and the ability to work in a fast-paced call-center style environment.

The ideal candidate has a degree and experience in counseling or health education, plus familiarity with CRM systems and Microsoft Office tools.