Part-Time Pro Shop & Tennis Guest Concierge

sportadvisory; Hoover (AL); On-site; USD 22,000 - 28,000; Part time

Job summary

HOOV SFM, LLC at the Hoover Met Complex in Hoover, AL is seeking a Pro Shop Attendant/Retail Team Member to join a friendly, service‑driven team. Greet members and guests, operate the point‑of‑sale system, answer phones, take reservations, and assist with scheduling and facility policies while maintaining organized displays.

This part-time, non‑exempt role requires flexibility for nights, weekends and holidays, a calm, customer‑focused demeanor, and strong teamwork to help ensure a welcoming

Qualifications

• Ability to work with a wide variety of ages from pre-school through adult.
• Flexible schedule including nights, weekends, holidays.
• Excellent verbal and written communication skills.
• Ability to stay focused in a high-volume, fast-paced environment.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to multi-task and prioritize.
• Remain calm and focused in difficult situations.
• Respectful and friendly to athletes, guests, visitors, spectators, and team members.
• Must work well with others.
• Take personal initiative for the betterment of the team and facility.
• Commitment to safety and wellbeing of others.
• Must be 18 years of age or older.

Responsibilities

• Answering inquiries and providing excellent customer service
• Proper use of courts and point of sale software
• All opening and/or closing duties
• Answer the phone promptly and politely, take reservations, direct calls to appropriate areas, deliver messages, etc.
• Assist members regarding scheduling and facility policies
• Assist tennis coordinator with daily tasks
• Maintain organized displays and desk area
• Maintain clean indoor and outdoor seating areas
• Additional tasks assigned by management

Skills

Customer service

Communication

Flexibility

Multi-tasking

Detail-oriented

Team player

Age 18+

Calm under pressure

Guest service

Job description

HOOV SFM, LLC at the Hoover Met Complex in Hoover, AL is seeking a Pro Shop Attendant/Retail Team Member to join a friendly, service‑driven team. Greet members and guests, operate the point‑of‑sale system, answer phones, take reservations, and assist with scheduling and facility policies while maintaining organized displays.

This part-time, non‑exempt role requires flexibility for nights, weekends and holidays, a calm, customer‑focused demeanor, and strong teamwork to help ensure a welcoming