Part-Time Personal Banker & Client Solutions Advisor

Bank N.A.; Rockford (IL); On-site; USD 21,000 - 28,000; Part time

Job summary

Bank N.A. in Illinois is seeking a part-time Lobby Leader in Retail Banking Sales & Service. The role involves welcoming customers, assessing needs, and guiding them to suitable banking channels while delivering personal, high-quality service.

You will work across branch and digital channels, collaborating with partners to grow customer relationships and support branch goals. This position may require flexibility in schedule and locations.

Qualifications

• 1–2 years of relevant experience or related certification, or equivalent education/experience.
• Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
• Some experience in a consultative customer service or sales role with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Readiness to collaborate and work in different capacities as part of a team.
• Verbal & written communication skills – Good.

Responsibilities

• Delivers exceptional service to customers and prospects.
• Identifies customer needs and provides advice on financial solutions.
• Guides customers through digital and self-serve options.
• Conducts client conversations about banking services to recommend channels and investments.
• Helps meet branch business results and the customer experience.
• Supports branch operations and risk/compliance processes.
• Collaborates with partners to identify referral opportunities and expand relationships.
• Assists in opening and closing activities and inventory management.

Skills

Customer service

Communication skills

Sales-oriented

Problem solving

Listening skills

Teamwork

Job description

Bank N.A. in Illinois is seeking a part-time Lobby Leader in Retail Banking Sales & Service. The role involves welcoming customers, assessing needs, and guiding them to suitable banking channels while delivering personal, high-quality service.

You will work across branch and digital channels, collaborating with partners to grow customer relationships and support branch goals. This position may require flexibility in schedule and locations.