Part-Time Banking Advisor & Lobby Leader

BMO; Hillside (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO is hiring for a part-time Retail Banking Sales & Service associate in Hillside, IL. The role focuses on delivering exceptional customer service, identifying needs, and guiding customers through financial solutions.

You will work with branch teams and partners to expand relationships and promote digital banking options while maintaining risk and compliance standards. The position emphasizes a personal customer experience, consultative sales, and collaboration across channels.

Qualifications

• Typically 1–2 years of relevant experience or equivalent combination of education and experience.
• Confident with social media, tablets, smartphones, online tools and apps.
• Experience in consultative customer service or sales with a personal customer experience focus.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passion for helping customers and delivering a personal customer experience.
• Results-driven with ability to thrive in a consultative, team-based environment.
• Self-starter with courage to approach customers; collaborative mindset.
• Strong verbal and written communication; good organization and teamwork skills.
• Aptitude for listening, problem solving, and flexible, creative responses to new challenges.

Responsibilities

• Delivers exceptional service to BMO customers and prospects across channels.
• Identifies customer needs and provides guidance on financial solutions.
• Collaborates with branch colleagues and partners to achieve branch objectives.
• Identifies referral opportunities to grow customer relationships beyond personal banking.
• Welcomes customers and guides them to digital and self-serve options for convenience.
• Assists in client conversations about banking services and investment advice as needed.
• Handles basic transactions and ensures accurate processing of customer requests.
• Supports branch operations including inventory, applications follow-up, and filing.
• Engages customers with marketing promotions to provide strategic advice.

Skills

Customer service

Sales oriented

Consultative selling

Interpersonal skills

Listening/communication

Problem solving

Team collaboration

Digital banking knowledge

Adaptability

Job description

BMO is hiring for a part-time Retail Banking Sales & Service associate in Hillside, IL. The role focuses on delivering exceptional customer service, identifying needs, and guiding customers through financial solutions.

You will work with branch teams and partners to expand relationships and promote digital banking options while maintaining risk and compliance standards. The position emphasizes a personal customer experience, consultative sales, and collaboration across channels.