Part-Time Personal Banking Advisor

BMO; Calumet City (IL); On-site; USD 42,000 - 61,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Harris Bank in Calumet City, IL is seeking a part-time Lobby/Customer Service Associate. The role is typically scheduled for 20 hours per week, focusing on delivering exceptional service, guiding customers to digital options, and identifying opportunities across banking products.

You will collaborate with branch partners to support customer experiences and business goals. The position emphasizes relationship-building, needs-based conversations, compliance with policies, and teamwork across

Qualifications

• 1–2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
• Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
• Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Strong interpersonal and communication skills with a focus on results.

Responsibilities

• Collaborates with BMO partners to identify referral opportunities and grow customer relationships.
• Welcomes customers in the lobby and guides them on digital and self-serve options.
• Acts as a lobby leader to discuss banking services and personal banking advice.
• Meets transaction needs with seamless execution and identifies cross-sell opportunities.
• Follows risk and compliance processes to protect customer assets and privacy.
• Supports branch operations including inventory, applications, and opening/closing activities.
• Works across multiple branches or channels as needed and adapts to market requirements.

Skills

Social media proficiency

Customer service

Sales skills

Communication skills

Teamwork

Tools

Tablets

Smartphones

Online tools

Job description

BMO Harris Bank in Calumet City, IL is seeking a part-time Lobby/Customer Service Associate. The role is typically scheduled for 20 hours per week, focusing on delivering exceptional service, guiding customers to digital options, and identifying opportunities across banking products.

You will collaborate with branch partners to support customer experiences and business goals. The position emphasizes relationship-building, needs-based conversations, compliance with policies, and teamwork across