Part-Time Personal Banker & Customer Experience Advisor

Bank N.A.; Niles (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Bank N.A. is seeking a part-time Retail Banking Sales & Service professional to deliver exceptional service in the branch. You will identify customer needs and provide guidance on financial solutions that align with customers' best interests.

Through collaboration with branch partners, you will help grow customers' relationships with Bank N.A. and promote digital and self-serve options. The role emphasizes in-branch conversations, basic transactions, and support for a seamless customer

Qualifications

• 1–2 years of relevant experience in customer service or sales.
• Strong interpersonal skills and ability to build rapport.
• Knowledge of banking products and credit card needs.
• Willingness to work in a branch environment and support a team.

Responsibilities

• Delivers exceptional service to customers and prospects and identifies needs.
• Provides guidance on financial solutions in the best interests of customers.
• Collaborates with partners to grow customer relationships beyond personal banking.
• Welcomes and guides customers, explaining digital and self-serve options.
• Assists in conducting conversations about banking services and channel alternatives.
• Executes customer transactions with accuracy and efficiency.
• Supports branch operations and risk/compliance requirements.

Skills

Customer service

Sales & advisory

Relationship building

Banking knowledge

Job description

Bank N.A. is seeking a part-time Retail Banking Sales & Service professional to deliver exceptional service in the branch. You will identify customer needs and provide guidance on financial solutions that align with customers' best interests.

Through collaboration with branch partners, you will help grow customers' relationships with Bank N.A. and promote digital and self-serve options. The role emphasizes in-branch conversations, basic transactions, and support for a seamless customer