Guest Services & Reservations Specialist - Full-Time

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Meals

Paid time off

Discounts for memberships and venues

Job summary

Nestled near Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience premier gaming, dining and entertainment. The Reservations role supports Summit and Mountain guests with hotel, restaurant and event bookings, while handling group reservations and intercom communications.

Strong customer service and calm handling of rush periods are required. Bi-lingual Spanish is a plus; a High School diploma or GED and basic computer/PBX knowledge are expected.

Qualifications

• High School diploma or GED required with six months to two years hotel or casino experience.
• Knowledge of PBX equipment and basic computer programs.
• Bi-lingual Spanish helpful; strong communication skills essential.

Responsibilities

• Assist Summit and Mountain guests with reservations for restaurants, hotel, entertainment and events.
• Make group and host reservations and cover supervisor shifts as needed.
• Input rooming lists and assist with PBX duties and dispatch messages.
• Maintain calm, clear communication during emergencies and special events.

Skills

Customer service

Excellent communication

Bilingual Spanish (helpful)

Education

High School diploma or GED

Tools

PBX equipment

Basic computer skills

Job description

Nestled near Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience premier gaming, dining and entertainment. The Reservations role supports Summit and Mountain guests with hotel, restaurant and event bookings, while handling group reservations and intercom communications.

Strong customer service and calm handling of rush periods are required. Bi-lingual Spanish is a plus; a High School diploma or GED and basic computer/PBX knowledge are expected.