Part-Time Patron Experience Specialist

Johnson County Kansas; Olathe (KS); On-site; USD 20,664,000 - 24,797,000; Part time

Job summary

Johnson County Library is seeking a Part-time Patron Services Specialist to enhance the patron experience across branch locations, online, and community outreach channels. You will work under a Branch Operations Manager and collaborate with other staff to deliver exceptional service, promote programs, and support library resources.

The role emphasizes frontline customer service, basic technology assistance, and engagement with regional librarians to uphold intellectual freedom principles and

Qualifications

• 60 hours of college credit and two years of customer service experience required.
• Johnson County Government requires reference/background screening for all positions.

Responsibilities

• Provides patron service; greets patrons and promotes branch programs and resources.
• Assists patrons with librarian reference questions, holds, and catalog training.
• Supports outreach events and campus/community programs as needed.
• Ensures safety, cleanliness, and adherence to branch guidelines.

Skills

Customer service

Communication skills

Team collaboration

Education

60 hours of college credit

Bachelor's degree preferred

Job description

Johnson County Library is seeking a Part-time Patron Services Specialist to enhance the patron experience across branch locations, online, and community outreach channels. You will work under a Branch Operations Manager and collaborate with other staff to deliver exceptional service, promote programs, and support library resources.

The role emphasizes frontline customer service, basic technology assistance, and engagement with regional librarians to uphold intellectual freedom principles and