Patron Services & Outreach Specialist

Johnson County Government; Overland Park (KS); On-site; USD 32,000 - 43,000; Part time

Job summary

Johnson County Library is seeking a Part-time Library Patron Services Specialist to act as a front-line resource at a branch location and through its patron services channels. You will help visitors with accounts, holds, and basic technology, while promoting library programs and community resources.

This role reports to a Branch Operations Manager and supports various outreach activities. Ideal candidates have 60 college credits and at least two years of customer service experience; a bachelor's

Qualifications

• 60 hours of college credit and two years of customer service experience are required.
• Reference/background screening is required for all positions.

Responsibilities

• Greets patrons and assists with needs and interests; promotes programs and services; provides basic technology support.
• Escalates patron questions to the Regional Librarian for complex inquiries and helps manage library accounts.
• Maintains knowledge of library programs and resources; participates in trainings; supports outreach and safety protocols.

Skills

Customer service

Education

60 college credits

Bachelor's degree

Job description

Johnson County Library is seeking a Part-time Library Patron Services Specialist to act as a front-line resource at a branch location and through its patron services channels. You will help visitors with accounts, holds, and basic technology, while promoting library programs and community resources.

This role reports to a Branch Operations Manager and supports various outreach activities. Ideal candidates have 60 college credits and at least two years of customer service experience; a bachelor's