Part-Time Patient Services & Office Operations Specialist

Henry Ford Health; Grand Blanc (MI); Hybrid; USD 2,066,000 - 2,755,000; Part time

Job summary

Henry Ford Health is seeking an Office Operations Assistant for our ambulatory physical therapy practice. This part-time role (20 hours per week) involves greeting patients, checking them in and out, collecting documentation, and ensuring a positive patient experience.

Responsibilities include verifying demographics, obtaining insurance precertifications, scheduling appointments, processing charge entries, and handling daily deposits.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Greet patients and visitors, check them in/out, and gather necessary documents for a smooth patient experience.
• Verify and enter demographics, obtain insurance authorizations and precertifications.
• Schedule and confirm patient appointments and act as a reliable point of contact.
• Process daily charge entries for procedures and services with accuracy.
• Handle collections by gathering co-payments and reconciling daily reports and deposits.
• Provide office and clerical support to the assigned area to maintain an organized practice.

Skills

Customer Service

Interpersonal skills

Education

High school diploma or equivalent / 1 year experience

Tools

EPIC

Microsoft Word

Teams

Job description

Henry Ford Health is seeking an Office Operations Assistant for our ambulatory physical therapy practice. This part-time role (20 hours per week) involves greeting patients, checking them in and out, collecting documentation, and ensuring a positive patient experience.

Responsibilities include verifying demographics, obtaining insurance precertifications, scheduling appointments, processing charge entries, and handling daily deposits.