Part-Time Patient Service Pro – Call Center

Wills Eye Foundation; Philadelphia (Philadelphia County); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Wills Eye Hospital is hiring a part-time Patient Service Representative for our Call Center in Philadelphia, PA. The role involves answering calls, scheduling appointments, and verifying patient information with attention to detail. Training lasts two weeks, with potential remote work thereafter.

You will participate in a fast-paced clinical setting, ensuring accurate demographic/insurance data and excellent customer service to patients and staff.

Qualifications

• 1–3 years scheduling experience in healthcare.
• Excellent customer service skills with a courteous phone manner.
• Proficient MS Office skills; able to document accurately.
• Bilingual English/Spanish skills a plus; not required.

Responsibilities

• Promptly answers calls to schedule primary care appointments.
• Verify and document insurance, demographics, and registration data.
• Provide courteous patient support and coordinate with departments.
• Enter information accurately in the EMR system and communicate delays.

Skills

Scheduling in healthcare

Customer service

MS Office Suite

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

NextGen EMR

Job description

Wills Eye Hospital is hiring a part-time Patient Service Representative for our Call Center in Philadelphia, PA. The role involves answering calls, scheduling appointments, and verifying patient information with attention to detail. Training lasts two weeks, with potential remote work thereafter.

You will participate in a fast-paced clinical setting, ensuring accurate demographic/insurance data and excellent customer service to patients and staff.