Evening & Weekend Diet & Patient Services Liaison

UPMC; Carlisle (Cumberland County); Hybrid; USD 17,000 - 21,000; Part time

Job summary

UPMC Carlisle is seeking a Casual Food Service Liaison to support patient dietary needs. The role requires processing diet orders and maintaining compassionate, patient-focused communication with patients and nursing staff.

The position involves handling phone calls, resolving issues promptly, and assisting with menu planning and tray preparation while ensuring accurate documentation and timely reporting.

Qualifications

• Experience in hospital food service or patient dietary support.
• Clear communication with patients and nursing staff.
• Availability for 3pm–7pm shifts, including alternating weekends and holidays.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.

Skills

Customer service

Telephone skills

Problem solving

Diet orders processing

Tools

Diet office software

Job description

UPMC Carlisle is seeking a Casual Food Service Liaison to support patient dietary needs. The role requires processing diet orders and maintaining compassionate, patient-focused communication with patients and nursing staff.

The position involves handling phone calls, resolving issues promptly, and assisting with menu planning and tray preparation while ensuring accurate documentation and timely reporting.