Food Service Liaison, UPMC Memorial

UPMC; York (York County); On-site; USD 18,000 - 23,000; Full time

Job summary

UPMC Memorial is hiring a Casual Food Service Liaison to process patient diet orders and interact with patients and nursing staff. Shifts include early mornings, afternoons, and every other weekend and holiday.

Responsibilities include communicating patient concerns, handling calls, processing nutrition orders, troubleshooting diet order interfaces, and preparing tray tickets for food assembly. Maintain records and assist with menu planning as needed.

Qualifications

• Experience handling patient communication.
• Ability to use phone etiquette to resolve issues.

Responsibilities

• Relay patient concerns to supervisor or clinical staff promptly.
• Handle all calls and follow up to resolution.
• Process nutrition care orders accurately and timely.
• Troubleshoot diet order interface issues and report software problems.
• Prepare tray tickets for food assembly per procedures.
• Assist patients with menu planning per diet orders.
• Maintain records and generate reports as assigned.

Skills

Customer service

Telephone skills

Diet order communication

Tools

Diet office software

Job description

We are hiring a Casual Food Service Liaison at UPMC Memorial! Candidates need to be available to work from 6am-11am, 6am-2:30pm, 11am-7:30pm, 3:30pm-7:30pm, including every other weekend & holiday!

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities

• Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
• Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
• Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
• Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
• Prepares tray tickets for food assembly according to workflow procedures in the operation.
• Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
• Maintains record-keeping and prepares reports as assigned.