Part-Time Patient Care Coordinator — Scheduling & Insurance

US Physical Therapy; Mechanicsville (VA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) with company support

Employee Assistance Program (EAP)

Employee discount programs

Ongoing professional development and—

Leadership and growth pathways within

A collaborative, supportive, family‑or

Job summary

Physical Therapy Solutions in the Richmond area is seeking a part-time Patient Care Coordinator to be the first contact for patients and ensure an exceptional experience from the initial phone call through discharge.

You will verify insurance benefits, obtain prior authorizations, and prepare patients financially and administratively for care, while collaborating with clinicians and billing staff in a supportive, family-friendly environment.

Qualifications

• One year of medical front office experience preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Outstanding verbal and written communication skills.
• Excellent organizational and time management abilities.
• Dependable, self-motivated and adaptable to changing priorities.

Responsibilities

• Verify patient insurance eligibility, benefits, deductibles, copayments and coverage limitations prior to treatment.
• Obtain and track prior authorizations, referrals and precertifications for timely patient care.
• Communicate with insurance companies regarding authorization status and benefits questions.
• Notify patients of insurance benefits and estimated financial responsibility.
• Monitor authorization expiration dates and approved visit counts to prevent interruptions in patient care.
• Coordinate with therapists and billing staff to support authorization and reimbursement requirements.
• Maintain thorough documentation of insurance communications in the EMR.

Skills

Medical front office

Microsoft Office

Verbal and written communication

Organizational skills

Teamwork

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Physical Therapy Solutions in the Richmond area is seeking a part-time Patient Care Coordinator to be the first contact for patients and ensure an exceptional experience from the initial phone call through discharge.

You will verify insurance benefits, obtain prior authorizations, and prepare patients financially and administratively for care, while collaborating with clinicians and billing staff in a supportive, family-friendly environment.