Patient Care & Scheduling Navigator

Providence; Airway Heights (WA); On-site; USD 26,000 - 40,000; Full time

Job summary

Providence is seeking a Patient Care Coordinator to support Physician Management Group across Spokane Metro Area clinics. This role schedules patients, collects required documents, answers calls, and coordinates care while handling prior authorizations as needed.

It emphasizes teamwork and the mission of patient-centered, whole-person care. Open positions are at multiple sites in Airway Heights and surrounding areas.

Qualifications

• Customer service experience required.
• Experience in a medical office preferred.
• Knowledge of EMR/PM systems is a plus.

Responsibilities

• Schedule patients and coordinate appointments across clinics.
• Obtain necessary documentation and manage patient records.
• Answer phones and assist callers with information and referrals.
• Coordinate aspects of patient care to ensure continuity of care.
• Perform prior authorizations when necessary.

Skills

Customer service

Office experience

Medical office experience

Tools

EMR / PM system

Job description

Providence is seeking a Patient Care Coordinator to support Physician Management Group across Spokane Metro Area clinics. This role schedules patients, collects required documents, answers calls, and coordinates care while handling prior authorizations as needed.

It emphasizes teamwork and the mission of patient-centered, whole-person care. Open positions are at multiple sites in Airway Heights and surrounding areas.