Part-Time Patient Advocate: Medicaid Eligibility & Support

Sutherland; Peoria (IL); On-site; USD 21,000 - 25,000; Part time

Job summary

Sutherland Healthcare Solutions is seeking a Part-time Patient Advocate to assist patients with Medicaid and other assistance programs from two hospitals in Peoria and Pekin, IL. The role involves screening eligibility, guiding applications, collecting documents, and coordinating with hospital staff.

You will travel locally as needed, maintain accurate records, and uphold client policies and government guidelines while delivering courteous, professional service to patients and families.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• Knowledge of Medicaid eligibility and Health Insurance Exchange; Certified Application Counselor a plus.
• Reliable transportation and ability to travel locally as needed (no overnight travel).
• Ability to work independently and make sound decisions.
• Strong communication, interpersonal, and relationship-building skills.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency and ability to maintain required system knowledge and certifications.
• Bilingual (Spanish) preferred but not required.

Responsibilities

• The Patient Advocate screens patients for Medicaid and other State or Federal assistance programs, determines eligibility, and assists with applications, documentation, and required follow-up.
• Screen patients through bedside visits, phone interviews, or field visits to determine eligibility.
• Educate and assist patients with Medicaid and other assistance applications.
• Gather required documents and complete eligibility verification.
• Coordinate with physicians, case managers, social workers, hospital staff, and government agencies.
• Provide excellent customer service and maintain professional relationships.
• Document patient interactions, update account statuses, and complete weekly reports.
• Follow Sutherland client policies, quality standards, and Medicaid/HIX guidelines.
• Travel to local government offices as needed.
• Maintain a professional appearance and keep required certifications current.

Education

Bachelor's degree

Independent work

Communication skills

Interpersonal skills

Time management

Multitasking

Decision making

Spanish language (preferred)

Tools

Computer literacy

Job description

Sutherland Healthcare Solutions is seeking a Part-time Patient Advocate to assist patients with Medicaid and other assistance programs from two hospitals in Peoria and Pekin, IL. The role involves screening eligibility, guiding applications, collecting documents, and coordinating with hospital staff.

You will travel locally as needed, maintain accurate records, and uphold client policies and government guidelines while delivering courteous, professional service to patients and families.