Part-Time Package Center Lead

UPS Supply Chain Solutions; Saugus (MA); On-site; USD 36,000 - 59,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental coverage

Vision coverage

Flexible Spending Account

Health Savings Account

Dependent Care Flexible Spending Adequ

Basic and Supplemental Life Insurance

Disability Income Protection Plan

Employee Assistance Program

401(k) retirement program

Vacation

Paid Holidays and Personal time

Paid Sick and Family and Medical Leave

Job summary

UPS Supply Chain Solutions is seeking a permanent supervisor to analyze and plan the center’s daily package dispatch and manage operational service issues. You will coordinate the operation, support customers, and ensure efficient execution of procedures and systems.

The role emphasizes dispatch analysis, route optimization, and cross-functional collaboration to maintain service levels and customer satisfaction in a fast-paced environment at our Massachusetts site.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center’s daily package dispatch and handle operational service issues.
• Analyze dispatch results to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags).
• Facilitate the smooth execution of operational procedures and management of systems.

Skills

Dispatch planning

Customer service

Team coordination

Job description

UPS Supply Chain Solutions is seeking a permanent supervisor to analyze and plan the center’s daily package dispatch and manage operational service issues. You will coordinate the operation, support customers, and ensure efficient execution of procedures and systems.

The role emphasizes dispatch analysis, route optimization, and cross-functional collaboration to maintain service levels and customer satisfaction in a fast-paced environment at our Massachusetts site.