Part-Time Overnight Front Desk Concierge – Friday & Saturday, 11:00 PM–7:00 AM

ACT Partners; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Part time

Job summary

ACT Partners in Washington, DC seeks a Front Desk Concierge to welcome residents, guests, vendors and staff with professionalism, courtesy, and composure. You are the friendly first point of contact and the face of our organization.

Responsibilities include greeting visitors, handling calls, logging entries, assisting with access, and using property management systems to maintain accurate records during the overnight Saturday-Sunday shift.

Qualifications

• At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and stay professional in a fast-paced environment.
• Dependable and punctual for overnight shift.
• Experience in residential, hospitality, property management, or concierge services highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Professional demeanor

Punctuality

Confidentiality

Overnight shift

Tools

Property management systems

Job description

We are seeking a professional and personable Front Desk Concierge to serve as the welcoming face of our organization. This role is responsible for providing exceptional customer service while maintaining a safe, organized, and professional front desk environment.

As the first point of contact for residents, guests, vendors, and staff, the Front Desk Concierge is expected to communicate professionally, remain attentive, and handle daily responsibilities efficiently.

• Schedule:Saturday & Sunday, 4:00 PM-12:00 AM
• Shift:Third Shift
• Pay: $18.40 per hour

Responsibilities

Greet residents, guests, vendors, and staff in a professional and welcoming manner.

Answer and manage phone calls professionally while directing inquiries appropriately.

Maintain visitor logs and assist with guest and vendor access.

Monitor front desk activity and maintain a professional presence throughout the shift.

Assist with package receiving, logging, and distribution as required.

Complete data entry and maintain accurate front desk records.

Utilize property management systems, email, and other web-based platforms throughout the shift.

Respond to resident and guest inquiries promptly and professionally.

Communicate incidents, concerns, and important information to management.

Maintain a clean, organized, and professional front desk area.

Follow all property procedures, security protocols, and company policies.

Qualifications

At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.

Strong communication and interpersonal skills.

Intermediate to advanced computer skills.

Ability to learn and operate property management and web-based systems.

Strong organizational skills and attention to detail.

Ability to multitask and remain professional in a fast-paced environment.

Dependable and punctual with the ability to consistently work the scheduled overnight shift.

Ability to handle confidential or sensitive information professionally.

Prior experience in residential, hospitality, property management, or concierge services is highly desirable.

Experience

Customer Service, Hospitality, Concierge, or Front Desk Experience: 2 years preferred