Part-Time Overnight Concierge - Oro Ballantyne

Paycom - ATS; Charlotte (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Housing opportunities

Competitive compensation

Retirement planning with company match

Job summary

Northwood Ravin is seeking a Concierge in Charlotte, NC to deliver a polished, high-touch resident experience as the first point of contact for residents and guests. You will foster attentive service, clear communication, and a consistent presence in the community, ensuring seamless operations and resident satisfaction.

Bring hospitality or luxury retail experience, a service-driven mindset, and strong ownership of your work.

Qualifications

• Solid foundation in hospitality, customer service, luxury retail or service environments with elevated standards.
• Polished, service-driven mindset with strong communication skills.
• Detail-oriented and dependable, able to own work and represent the brand.

Responsibilities

• Manage concierge desk operations, including packages and guest access, with accuracy and discretion.
• Serve as central point of coordination between residents and onsite teams to ensure seamless service.
• Maintain lobby visibility, balancing hospitality presence with building activity awareness.
• Create a consistent, polished resident experience by recognizing residents and anticipating needs.
• Handle resident requests with judgement and follow-through, resolving issues without escalation.

Skills

Hospitality experience

Customer service

Luxury retail

Job description

Job Details: Job Location: Oro - Apartment Community - Charlotte, NC 28277, Position Type: Full Time, Property Website: Oro Ballantyne

Behind Every Exceptional Community Is a Team That Runs It Flawlessly

At Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see, it’s embedded in how we operate every day.

We’re looking for a Concierge who takes pride in delivering a polished, high-touch resident experience and creating a welcoming, service-driven environment at every interaction.

The Opportunity

In this role, you will serve as the first point of contact for residents and guests, delivering elevated experiences through attentive service, strong communication and a consistent presence in the community.

Key Areas of Focus

• Manage concierge desk operations, including packages and guest access, with accuracy and discretion
• Act as a central point of coordination between residents and onsite teams to ensure seamless service execution
• Maintain visibility in the lobby, balancing hospitality presence with awareness of building activity
• Create a consistent, polished experience by recognizing residents and anticipating their needs.
• Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation.

This is a role for someone who is naturally service-driven, builds rapport naturally, and understands that their presence sets the tone for how the community feels day to day.

What You Bring to the Team

You have a solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.

More importantly, you bring a thoughtful, detail-oriented approach, communicate clearly, and take ownership of your work. You’re dependable, collaborative, and take pride in delivering high-quality results and representing the Northwood Ravin brand with pride.

Why Northwood Ravin

We believe exceptional communities are built by exceptional people and we are intentional about supporting both.

• Our team is supported through competitive compensation, personal development, housing opportunities within our communities, and an elevated benefits experience designed to promote well-being, financial stability, and life beyond work.
• We offer retirement planning with company match, generous paid time off, and dedicated time to give back through volunteer initiatives.
• Our commitment to you evolves over time, through expanded time off, enhanced retirement contributions, reduced benefit costs, and meaningful recognition at key milestones.

Our Culture

We’re collaborative, accountable, and committed to excellence in everything we do. There’s a shared pride in our work and a shared understanding that the details matter.

If you’re looking to be part of a team that operates with intention and high standards, we’d love to connect.

Northwood Ravin is an equal opportunity employer.