Assistant Community Manager- Charlotte Market

Northwood Ravin; Charlotte (NC); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Northwood Ravin in Charlotte, NC is seeking an Assistant Community Manager to oversee day-to-day operations with emphasis on financial performance and resident satisfaction. The role includes managing delinquency, renewals, and tenant relations within a premium apartment community.

You will support tours, team coordination, and property standards while upholding the Northwood Ravin brand. Northwood Ravin is an equal opportunity employer and offers competitive compensation and benefits.

Responsibilities

• Drive day-to-day operations with a focus on financial performance.
• Oversee delinquency management and collections.
• Increase revenue through renewals and lease enforcement.
• Audit and maintain resident files across the lifecycle.
• Support resident relations with professional, timely follow-through.
• Assist in daily operations including tours, team coordination, and property standards.

Job description

Job Details

Job Location: Charlotte Home Office - Charlotte, NC 28208

Position Type: Full Time

Assistant Community Manager

Schedule

Monday through Friday - at least 2 weekends per month

Behind Every Exceptional Community Is a Team That Runs It Flawlessly

At Northwood Ravin, we're known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see - it's embedded in how we operate every day.

We're looking for an Assistant Community Manager who takes pride in owning the financial and operational performance of a community while creating a consistent, well-managed resident experience.

The Opportunity

In this position, you will drive day-to-day operations, with a focus on financial performance, compliance, and resident retention. You act as the operational backbone of the community, ensuring processes are executed accurately and issues are resolved quickly.

Key areas of focus include:

• Managing delinquency and leading collection efforts with clear, consistent communication
• Driving revenue through renewals, lease enforcement, and income optimization strategies
• Auditing and maintaining accurate resident files across the full lifecycle
• Supporting resident relations by resolving concerns with professionalism and follow-through
• Assisting in daily operations, including tours, team coordination, and property standards

This is a role for someone who is proactive, does not avoid difficult conversations, holds a high bar for execution and professionalism, and is comfortable driving performance with consistency and confidence.

What You Bring to the Team

You have a solid foundation in property management operations, including collections, lease administration, compliance and resident relations, and are looking to expand your impact within a growing community.

More importantly, you bring a thoughtful, detail-oriented approach, communicate clearly, and take ownership of your work. You're dependable, collaborative, and take pride in delivering high-quality results and representing the Northwood Ravin brand with pride.

Why Northwood Ravin

We believe exceptional communities are built by exceptional people and we are intentional about supporting both.

Our team is supported through competitive compensation, personal development, housing opportunities within our communities, and an elevated benefits experience designed to promote well-being, financial stability, and life beyond work.

We offer retirement planning with company match, generous paid time off, and dedicated time to give back through volunteer initiatives.

Our commitment to you evolves over time, through expanded time off, enhanced retirement contributions, reduced benefit costs, and meaningful recognition at key milestones.

Our Culture

We're collaborative, accountable, and committed to excellence in everything we do. There's a shared pride in our work and a shared understanding that the details matter.

If you're looking to be part of a team that operates with intention and high standards, we'd love to connect.

Northwood Ravin is an equal opportunity employer.