2nd shift Concierge - The Place at 5th and Broadway

Paycom - ATS; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Northwood Ravin is seeking a Concierge to deliver elevated resident experiences at our luxury community. You will be the first contact for residents and guests, balancing hospitality presence with awareness of building activity.

We value a service-driven mindset, strong communication, and a thoughtful, detail-oriented approach. The role demands ownership of tasks and a commitment to representing the Northwood Ravin brand with pride.

Qualifications

• Solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.
• Clear communication and ability to take ownership of tasks.
• Dependable, collaborative, and capable of representing the brand with pride.

Responsibilities

• Manage concierge desk operations with accuracy and discretion (packages, guest access).
• Coordinate between residents and onsite teams to ensure seamless service execution.
• Maintain lobby visibility with a polished hospitality presence.
• Create a consistent, polished resident experience by recognizing needs and responding promptly.
• Handle resident requests with judgement and follow-through, resolving issues without escalation.

Skills

Hospitality

Customer service

Attention to detail

Communication

Job description

Property Website: The Place at Fifth + BroadwayBehind Every Exceptional Community Is a Team That Runs It FlawlesslyAt Northwood Ravin, we’re known for creating some of the most distinctive luxury apartment communities in the Southeast. That same level of care and precision extends beyond what residents see, it’s embedded in how we operate every day.We’re looking for a Concierge who takes pride in delivering a polished, high-touch resident experience and creating a welcoming, service-driven environment at every interaction.The OpportunityIn this role, you will serve as the first point of contact for residents and guests, delivering elevated experiences through attentive service, strong communication and a consistent presence in the community.Key areas of focus include:Manage concierge desk operations, including packages and guest access, with accuracy and discretionAct as a central point of coordination between residents and onsite teams to ensure seamless service executionMaintain visibility in the lobby, balancing hospitality presence with awareness of building activityCreate a consistent, polished experience by recognizing residents and anticipating their needs.Handle resident requests with judgement and follow-through, ensuring issues are resolved without escalation.This is a role for someone who is naturally service-driven, builds rapport naturally, and understands that their presence sets the tone for how the community feels day to day.What You Bring to the TeamYou have a solid foundation in hospitality, customer service, luxury retail, or service environments with elevated standards.More importantly, you bring a thoughtful, detail-oriented approach, communicate clearly, and take ownership of your work. You’re dependable, collaborative, and take pride in delivering high-quality results and representing the Northwood Ravin brand with pride.Why Northwood RavinWe believe exceptional communities are built by exceptional people and we are intentional about supporting both.Our team is supported through competitive compensation, personal development, housing opportunities within our communities, and an elevated benefits experience designed to promote well-being, financial stability, and life beyond work.We offer retirement planning with company match, generous paid time off, and dedicated time to give back through volunteer initiatives.Our commitment to you evolves over time, through expanded time off, enhanced retirement contributions, reduced benefit costs, and meaningful recognition at key milestones.Our CultureWe’re collaborative, accountable, and committed to excellence in everything we do. There’s a shared pride in our work and a shared understanding that the details matter.If you’re looking to be part of a team that operates with intention and high standards, we’d love to connect.Northwood Ravin is an equal opportunity employer.