Automotive BDC Representative

Rick Case Auto Group; Town of Porter (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid vacation

Job summary

Rick Case Automotive in New York is seeking a motivated Automotive BDC Representative (Full Time) to manage outbound and inbound follow-up calls, generate appointments and quotes, and handle internet leads. The role emphasizes customer service excellence and the ability to guide online shoppers toward the right vehicle.

You will respond to inquiries promptly, work with CRM tools, and strive to hit quota-based objectives.

Qualifications

• Previous customer service and call center experience is a plus.
• Exceptional interpersonal skills and communication, in-person and over the phone.
• Positive mindset with high energy throughout the workday.
• Outgoing and friendly, especially while handling objections.
• Ability to problem solve to identify customer’s needs.
• Proficiency with Microsoft Word, Excel, and various CRM tools.

Responsibilities

• Make outbound and inbound follow-up calls to sold and unsold customers.
• Generate appointments and quotes via proactive prospecting and lead management to qualify and market to potential customers.
• Handle incoming internet email leads and internet phone leads.
• Be available to respond to email inquiries in a professional, well-spoken manner.
• Assist customers in appropriate vehicle selection.
• Conceptualize and understand the psychology of internet customers and set an appointment for a vehicle demonstration.
• Direct customers to product information resources, including those available on the internet.
• Check email frequently and respond to inquiries immediately.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Eager to learn dealership best practices and advance customer service skills.
• Drive to hit objective based quotas and goals set by management team.

Skills

Customer service

Call center experience

Interpersonal skills

Communication

Tools

CRM tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Automotive BDC Representative

Full Time

Rick Case Automotive is looking for driven BDC/Call Center Representatives, ideally with a proven track record in the automotive industry, an impeccable reputation and a commitment to customer service at the highest level.

Job Summary

• Responsible for making outbound and inbound sold and unsold follow-up calls


• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers


• Handle incoming internet email leads and internet phone leads


• Be available to respond to email inquiries in a professional, well-spoken manner


• Assist customers in appropriate vehicle selection


• Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration


• Direct customers to product information resources, including those available on the internet


• Check email frequently and respond to inquiries immediately


• Deliver inquiries/messages intended for other sales personnel and departments promptly


• Eager to learn dealership best practices and advance customer service skills


• Drive to hit objective based quotas and goals set by management team

Qualifications

• Previous customer service and call center experience is a plus


• Exceptionally strong interpersonal skills and communication, in-person and over the phone


• Positive mindset with high energy throughout the workday


• Outgoing and friendly, especially while handling objections


• Ability to problem solve to identify customer’s needs


• Proficiency with Microsoft Word, Excel, and various CRM tools


• Focuses on the customer’s needs to enhance dealership and personal sales

What We Offer

• Team environment - everyone here wants and encourages others to succeed!


• Great benefits package includes medical, dental, vision, 401K and paid vacation!


• A company that is truly concerned about your growth and development


• Customer satisfaction is extremely important to us and it shows!


• Friendly, professional business environment with a great reputation for over 63 years!